Weather and service quality
What a storm actually does to the signal, and the two things to check once it passes.
Overview
Significant weather attenuates the radio signal. Moderate to heavy rain, snow and hail cause momentary dropouts, and storms sitting over a ground station can affect service even when your own sky is clear.
The satellite-to-satellite laser links let traffic route around storm systems, which limits the damage but does not eliminate it. Expect short interruptions during a storm and normal service once it passes.
Before bad weather
- Make sure every cable is fully plugged in.
- Make sure the dish is securely mounted.
- Consider a surge protector.
Hurricane-force wind
- Bring the dish and cables indoors if it is safe to do so.
- If the cable has to stay outside, protect the exposed ends from water. A wet cable must dry out completely before you reconnect it.
After the weather clears
If problems persist once conditions are normal, check these two things before anything else.
Did the router factory reset itself? The Starlink router resets after
6 consecutive power cycles, and a flickering power outage produces that
easily. Your network name and password would be gone and the network back to
open STARLINK. Set them again in the app. See
WiFi.
Is the hardware damaged? Inspect the outdoor components. Debris may have struck something, or water may have got in, and neither is always visible at a glance. Dry any wet cable fully before reconnecting.
If neither explains it, contact support.