Maintenance

Overview

Factory reset is the escape hatch for a forgotten password, a router stuck in bypass mode, or a setup that will not complete. It clears the WiFi network name, the password and every other setting.

Factory reset

From the app, if you can

1. Connect to your Starlink WiFi and open the app.
2. Tap Settings → Router → Factory Reset.
3. Drag the slider.

Two cases where this does not work, and you fall back to the hardware button:

• The router is in bypass mode. The app cannot reset it.
• The router is not associated with your account or not online. The app shows the manual instructions instead.

After any reset the default network reappears as STARLINK in your device’s WiFi list, unprotected. Set a name and password again in Settings → Router.

Router 3

1. The reset button is under the LAN port cap on the back, next to a reset icon.
2. Push it briefly with a paperclip. The front light blinks fast for a few seconds.
3. Connect to STARLINK from your device’s WiFi list.
4. Set your network name and password in Starlink app → Settings → Router.

Router Mini

1. The reset button is on the back, next to a reset icon.
2. Push it briefly with a paperclip. The front light blinks fast for a few seconds.
3. Wait a few minutes for the reboot. A slow white blink means it has finished.

Starlink Mini

1. The reset icon is on the back of the dish.
2. Press firmly until you hear a click, and hold for 3 seconds.
3. The LED blinks fast and then goes out.

Mesh nodes reset separately. If you have mesh nodes, factory reset them after the primary router, and pair them again from the primary router’s network.

Snow melt

The dish heats itself to melt snow, using the power it already draws. This cuts service interruptions during snowfall and saves you climbing on a roof with a broom.

1. Open the Starlink app.
2. Go to Settings → Starlink → Snow Melt.
3. Pick a mode.

Mode	Behaviour
Off	Disabled. No extra power
Automatic	Detects snowy conditions and heats only when needed. Recommended
Pre-heat	Keeps the dish warm to resist buildup. Uses more power

Router 3 compared with older routers

The Router 3 improves on the Gen 2 with a WiFi 6 chipset, which helps most in congested environments, and tri-band radios for better mesh performance. If your speeds are limited by WiFi rather than by the satellite link, it is a real upgrade. Test first: see App tools.

	Router 3	Gen 2	Gen 1
Standards	802.11a/b/g/n/ac/ax	802.11a/b/g/n/ac	802.11a/b/g/n/ac
Bands	Tri-band 2.4 and 5 GHz	Dual band 2.4 and 5 GHz	Dual band 2.4 and 5 GHz
Radio	4x4 MU-MIMO, OFDMA	3x3 MIMO	2x2 MU-MIMO
Security	WPA2	WPA2	WPA2
Ethernet	2 LAN ports	None built in	1 LAN, 1 WAN
Ingress rating	IP56	IP54	Not rated
Operating temperature	-30 °C to +50 °C	-30 °C to +50 °C	-30 °C to +50 °C

Both the Router 3 and Gen 2 are IP56 and IP54 water resistant respectively, and both are configured for indoor use.

One compatibility limit worth knowing. A Router 3 can extend any Starlink system as a mesh node, and it can replace a Gen 2 mesh node or extender. It cannot replace the main Gen 2 router attached to a dish, because that router also supplies power to the dish.

Troubleshooting

“This router doesn’t appear to be associated with your Starlink.” The router and the dish bond after unboxing, and the time it takes varies. Work through this before assuming a fault:

1. Confirm both the Starlink and your phone have a stable connection, and that you are signed in to the correct account.
2. Wait about 30 minutes for the connection to settle and the bonding to complete.
3. Still not bonded after 30 minutes? Reboot the router manually to force another attempt, and give it up to an hour.

If an hour passes with no internet connection and no access to router settings, contact Starlink support.

I forgot the WiFi password. It is never displayed after it is set. Factory reset is the only route.

Related

• WiFi
• Weather
• Routers