# Offline

> Start here when there is no internet, and follow the branch that matches what the app says.

Source: https://joinnasnet.com/en/guides/starlink/offline/
Last updated: 2026-08-18

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## Overview

Work out which of these you are dealing with before you start pulling cables.

| Situation | Go to |
| --------- | ----- |
| It has never worked, this is a new install | [Initial setup](/en/guides/starlink/offline/initial-setup/) |
| It worked yesterday and does not now | [Suddenly offline](/en/guides/starlink/offline/suddenly-offline/) |
| WiFi works, ethernet does not | [Ethernet](/en/guides/starlink/offline/ethernet/) |

## The first two things to check

**Connect to the Starlink WiFi and open the app.** Alerts on the home screen
name the actual fault, and working from an alert is much faster than guessing.
See [App alerts](/en/guides/starlink/alerts/).

**If the app shows a cloud icon** next to the network name at the top left, tap
the network name and choose **Local**, so the app talks to your router directly
rather than through the internet.

If you cannot reach the Starlink WiFi at all, go to
[Suddenly offline](/en/guides/starlink/offline/suddenly-offline/) and start
with the power cycle.

## A note on third-party routers

Most of this guidance assumes you are using the Starlink router. Third-party
routers and networking equipment can block the app from reaching the Starlink
hardware, which produces symptoms that look like a dish fault and are not. If
you have one in the path, take it out before troubleshooting.

## Related

- [App alerts](/en/guides/starlink/alerts/)
- [Status lights](/en/guides/starlink/lights/)
- [Obstructions](/en/guides/starlink/obstructions/)